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Frequently Asked Questions
Q1. I am either a Healthcare Provider or an Employer. I have a question that is not already addressed on this FAQ page. Where do I get an answer?
A1. If you have not yet had the opportunity to meet with our Director of Group Benefits, please send an email to Info@GHN4U.ORG and we will reply promptly.
Q2. I am an "Employee / Consumer". I have a question that is not already addressed on this FAQ page. Where do I get an answer?
A2. Please contact your Group Champion. Your Group Champion is the single-point-of-contact for your group. This person would typically be the Human Resources Director, Office Manager, Benefits Coordinator, etc. at your place of employment.
Q3. I am an "Individual Consumer". I have a question that is not already addressed on this FAQ page. Where do I get an answer? Also, who is my Group Champion?
A3. Group Health Network has a fulltime dedicated Consumer Advocate on staff who will directly serve as your Group Champion. To contact this person, simply send an email to LifeGuard@GHN4U.ORG with your questions. In case you are wondering – yes, their email address is a clever play on words, in keeping with the "Benefits Pool" theme.
Q4. I am an "Employee / Consumer". I am not sure who my Group Champion is at my place of employement. How do I ascertain their name and contact information?
A4. Use the "Find My Group Champion" tool at the bottom of this page.
Q5. Why can't I just contact Group Health Network directly with all of my questions?
A5. The Group Champion method helps to streamline the communication process for everyone. Often, many members of a particular group have the same or similar questions. All of these questions are funneled through one single-point-of-contact to eliminate redundancy and confusion.
Q6. How and why does a question appear on this FAQ page?
A6. After numerous Group Champions contact Group Health Network with a similar question or concern, it is added to this FAQ page.
Q7. I am an existing "Employee / Consumer" member of Group Health Network. I would like to add or delete one or more dependent(s) under my name. How do I accomplish this?
A7. Go to the Account Setup page that you used to originally set up your account. Simply complete the form at the bottom of that page, like you did before. This time, be sure to type "ADD" or "DELETE" next to any name you are changing. We will promptly update your account according to your instructions.
Q8. I am an existing "Individual Consumer" member of Group Health Network. I would like to add or delete one or more dependent(s) under my name. How do I accomplish this?
A8. Go to the Account Setup page that you used to originally set up your account. Simply complete the form at the bottom of that page, like you did before. This time, be sure to type "ADD" or "DELETE" next to any
name you are changing. We will promptly update your account according to your instructions.
Q9. Why does Group Health Network not require me to provide my confidential information – like my Social Security number – when I set up my account?
A9. First and foremost, we do not need it because it is not necessary for the sake of our Program. Second, we do not want it. If we ever come across two people with the exact same first and last name – who both happen to work for the same employer – we will simply add a "1" and "2" behind their names. Keep it simple!
A1. If you have not yet had the opportunity to meet with our Director of Group Benefits, please send an email to Info@GHN4U.ORG and we will reply promptly.
Q2. I am an "Employee / Consumer". I have a question that is not already addressed on this FAQ page. Where do I get an answer?
A2. Please contact your Group Champion. Your Group Champion is the single-point-of-contact for your group. This person would typically be the Human Resources Director, Office Manager, Benefits Coordinator, etc. at your place of employment.
Q3. I am an "Individual Consumer". I have a question that is not already addressed on this FAQ page. Where do I get an answer? Also, who is my Group Champion?
A3. Group Health Network has a fulltime dedicated Consumer Advocate on staff who will directly serve as your Group Champion. To contact this person, simply send an email to LifeGuard@GHN4U.ORG with your questions. In case you are wondering – yes, their email address is a clever play on words, in keeping with the "Benefits Pool" theme.
Q4. I am an "Employee / Consumer". I am not sure who my Group Champion is at my place of employement. How do I ascertain their name and contact information?
A4. Use the "Find My Group Champion" tool at the bottom of this page.
Q5. Why can't I just contact Group Health Network directly with all of my questions?
A5. The Group Champion method helps to streamline the communication process for everyone. Often, many members of a particular group have the same or similar questions. All of these questions are funneled through one single-point-of-contact to eliminate redundancy and confusion.
Q6. How and why does a question appear on this FAQ page?
A6. After numerous Group Champions contact Group Health Network with a similar question or concern, it is added to this FAQ page.
Q7. I am an existing "Employee / Consumer" member of Group Health Network. I would like to add or delete one or more dependent(s) under my name. How do I accomplish this?
A7. Go to the Account Setup page that you used to originally set up your account. Simply complete the form at the bottom of that page, like you did before. This time, be sure to type "ADD" or "DELETE" next to any name you are changing. We will promptly update your account according to your instructions.
Q8. I am an existing "Individual Consumer" member of Group Health Network. I would like to add or delete one or more dependent(s) under my name. How do I accomplish this?
A8. Go to the Account Setup page that you used to originally set up your account. Simply complete the form at the bottom of that page, like you did before. This time, be sure to type "ADD" or "DELETE" next to any
name you are changing. We will promptly update your account according to your instructions.
Q9. Why does Group Health Network not require me to provide my confidential information – like my Social Security number – when I set up my account?
A9. First and foremost, we do not need it because it is not necessary for the sake of our Program. Second, we do not want it. If we ever come across two people with the exact same first and last name – who both happen to work for the same employer – we will simply add a "1" and "2" behind their names. Keep it simple!
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